Privacy Policy

GetAHomePro (“we,” “our,” or “us”) operates the website at getahomepro.co (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when using our Service, including but not limited to:

Name, email address, and phone number (when submitting a quote request or contact form)
Mailing address and ZIP code (to match you with local contractors)
Account credentials (email and password for contractor accounts)
Business information for contractors (company name, license numbers, insurance details)
Payment information (processed securely through Stripe; we do not store credit card numbers)

1.2 Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

IP address and geolocation data (approximate location)
Browser type and version, device type, operating system
Pages visited, time spent on pages, referring URLs
Search queries entered on our platform

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Essential cookies: Required for the Service to function properly (session management, authentication)
Analytics cookies: Help us understand how visitors interact with our website
Preference cookies: Remember your settings and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

To match homeowners with qualified local contractors based on service needs and location
To process and deliver lead information to contractors
To manage contractor accounts, subscriptions, and billing through Stripe
To facilitate call tracking and recording through Twilio for quality assurance
To provide AI-powered search functionality using Google Gemini
To send transactional emails (quote confirmations, contractor notifications)
To improve and optimize our Service and user experience
To detect and prevent fraud or abuse
To comply with legal obligations

3. Third-Party Services

We work with trusted third-party service providers to operate our platform:

Stripe: Payment processing for contractor subscriptions and credit purchases. Stripe collects and processes payment information in accordance with their Privacy Policy.
Twilio: Telephony services for call tracking and recording. Call data is processed in accordance with Twilio’s Privacy Policy.
Google (Gemini AI): AI-powered search intent extraction. Search queries may be processed by Google’s services in accordance with their Privacy Policy.
Google OAuth: Optional social sign-in for contractor accounts. Only your name and email address are accessed.
Vercel: Website hosting and content delivery. See Vercel’s Privacy Policy.
Neon: Database hosting. All data is encrypted at rest and in transit.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

With contractors: When you submit a quote request, your project details and contact information are shared with matched contractors so they can provide estimates.
With service providers: As described in Section 3, to operate our platform.
For legal compliance: When required by law, subpoena, court order, or government request.
Business transfers: In connection with a merger, acquisition, or sale of assets.
With your consent: For any other purpose with your explicit permission.

We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Lead and quote request data: Retained for 3 years after submission
Contractor account data: Retained for the duration of the account plus 1 year after deletion
Call recordings: Retained for 90 days for quality assurance
Analytics data: Aggregated and anonymized after 24 months

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing using industry-standard algorithms
Regular security assessments and monitoring
Access controls limiting employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

7.1 All Users

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Opt-out of communications: You may unsubscribe from marketing emails at any time using the link in the email footer.

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt-out of the sale of your personal information (we do not sell personal data)
The right to non-discrimination for exercising your CCPA rights

7.3 European and Canadian Residents (GDPR / PIPEDA)

If you are located in the European Economic Area, United Kingdom, or Canada, you have additional rights under applicable data protection legislation, including:

The right to access, rectify, or erase your personal data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time
The right to lodge a complaint with a supervisory authority

8. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: